Terms and Conditions of Use
The website and our online store operate on the basis of the following Terms and Conditions, which you are invited to read carefully before proceeding with any order or use of the website. Use of our website and placing an order signifies acceptance of these terms and conditions.
General Terms and Conditions
These Terms and Conditions govern all transactions between our eshop and customers who select our products through the website.
Our eshop has the right to modify or renew the terms and conditions without notice. Your use of the eshop after any change constitutes acceptance of the revised terms.
Products and Services
Our eshop provides coffee, beverage and beverage accompaniments products, as well as mechanical equipment for business and home use.
Product descriptions are as accurate as possible.
Product availability is subject to change without notice. If a product is not available, we will contact you for an alternative or cancellation of the order.
Pricing and Payment
All prices listed in the eshop are in Euro (€) and include VAT.
Our eshop reserves the right to change prices without notice. However, price changes do not affect orders already confirmed.
We accept payments by credit/debit card, bank deposit and cash on delivery (where applicable).
Orders are only confirmed after payment has been completed. In case of late payment, your order will be cancelled.
Shipping and Delivery
Orders are dispatched within 2-5 working days from the date of order confirmation.
The exact delivery time depends on the shipping area and the choice of shipping company.
It is understood that if the delay in delivery falls due to unforeseen factors such as bad weather, strikes, or carrier problems, the company is not responsible for the delivery schedule.
For more information, please refer to the Delivery Information section.
Refunds and Cancellations
If you wish to cancel your order or return the product you ordered, please contact us via email within 48 hours of placing the order. For more information on our returns policy, please see our Returns Policy section.
Intellectual Property Rights
All content on the site, including text, images, logos, graphics, and software, is protected by EU law.
Any use of the website content without the written permission of our website is prohibited.
Limitation of liability
Our eshop is not liable for damages that may arise from the use of the products, as long as they are used in accordance with the manufacturer’s instructions and specifications.
Privacy Policy
Your personal data is protected in accordance with current legislation (GDPR). Your data is only used for the purpose of completing the order and communicating with you.
More information can be found in the Privacy Policy section.
Applicable Law and Jurisdiction
These Terms and Conditions shall be governed by the law of the European Union and the Courts of the Republic of Cyprus shall have jurisdiction.
Contact
If you have any questions, complaints or information, you may contact us by email at eshop@kivu.com.cy or by telephone at 22426300.
